Introducation
If you’re trying to change your email in TiviMate, here’s what you need to know right away: there’s no button for it inside the app, and the website doesn’t have a self-service option either.
But that doesn’t mean it can’t be done.
In this guide, we’ll show you exactly how to get your TiviMate email changed — what steps to follow, what information you’ll need, and what to expect along the way.
Why Would You Want to Change Your TiviMate Email?
Before we get into the how , let’s acknowledge the why — because TiviMate users run into this issue more often than you’d think:
- You created your account with an old email address you no longer use
- You switched to a new Google account and want everything unified
- You made a typo when signing up
- You’re transferring your TiviMate account to a family member or new device
- A work email was used and you’ve since left that company
Whatever the reason, the need is legitimate — and here’s how to handle it properly.
Why You Can't Just Change It in the App or website
Before getting into the steps on how to change email in Tivimate, it helps to understand why this process exists.
Tivimate ties your premium license directly to your registered email address. That email is the identifier that proves you own the subscription. It’s what grants you access across your devices and what gets verified every time you log in through the TiviMate Companion app.
Because of this, they don’t let users change the email on their own — doing it incorrectly could break your subscription, or worse, someone could use it to hijack your account. So all email changes have to go through their team manually.
It’s a bit of an inconvenience, but the process is straightforward once you know what to do.
Looking for a Reliable IPTV Service to Pair with TiviMate?
If you’ve landed here because you’re sorting out your TiviMate setup, you’re probably also thinking about your IPTV subscription.
Pearliptv is one of the most compatible and reliable IPTV subscription for TiviMate users — with:
- 36,000+ live channels & 250,000+ movies and series
- Full EPG (Electronic Program Guide) support
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How to Change Email in TiviMate: Step-by-Step
Step 1: Find TiviMate's official support contact
To get your email changed, reach out directly to the TiviMate support team at [email protected].
⚠️ Important: There are many copycat and fan sites that use “TiviMate” in their name. Make sure you’re reaching out to the actual TiviMate team and not a third-party site. Only trust contact details found on tivimate.com itself.
Step 2: Prepare Your Account Verification Information
Before you reach out, gather the following information. Support teams ask for this to verify that you’re the legitimate account owner:
- Your current registered email address (the one linked to TiviMate)
- Your TiviMate order/purchase details — if you purchased through Google Play, have your transaction ID ready
- The new email address you want to use going forward
- Device info — the Android device or Fire Stick where TiviMate is installed
The more detail you provide upfront, the faster your request gets processed.
Step 3: Write a Clear Support Request
When you contact support, keep your message short and direct. Something like:
“Hello, I’d like to change the email address associated with my TiviMate account. My current registered email is [old email]. I’d like to update it to [new email]. I’ve attached my purchase information for verification. Please let me know if you need anything else.”
Attach proof of purchase if you have it — this speeds up the process significantly.
Step 4: Wait for Confirmation
Response times can vary depending on volume, but TiviMate support typically responds within 1–5 business days. Once confirmed, you’ll receive an update that your account is now linked to the new email.
Step 5: Re-Login on Your Devices
After the email change is confirmed, log out of TiviMate on all your devices and log back in using your new email address. Your playlists, settings, and premium features should stay the same.
This Is Where Most Guides Leave You Hanging
Here’s what a lot of blog posts won’t tell you: TiviMate‘s account system is tied to your Google Play purchase. If you bought TiviMate Premium through the Google Play Store, the “account” is essentially your Google account — not a standalone TiviMate profile.
This means that in some cases, changing your TiviMate email isn’t about updating a profile inside the app — it may mean switching which Google account you use the app under.
If that’s your situation:
- Install TiviMate on a device logged into your new Google account
- Re-purchase TiviMate Premium if the old purchase doesn’t transfer (unfortunately Google Play licenses are tied to the purchasing account)
- Or explore whether Google Play family sharing or account transfers apply to your situation
This is a known limitation of the way TiviMate’s licensing works — and it’s worth knowing before you spend time trying to change something inside the app that simply isn’t there.
Frequently Asked Questions
No. As of 2026, TiviMate does not have a self-service email change feature. Contacting their support team is the only available path.
Typically 1–5 business days. Providing clear account verification details in your first message reduces back-and-forth and speeds things up.
No, your playlists, EPG sources, and settings are stored locally on your device or within your account profile. An email change on the account level shouldn’t affect any of that, but always back up your playlists before making account changes just in case.
This is trickier, but still possible. Contact TiviMate support and provide as much proof of ownership as you can: device information, purchase receipts, screenshots of the app in use on your device, etc. The more evidence you provide, the better your chances.
No. The TiviMate website does not have an account management portal where you can update your email. The only way to change it is by contacting their support team directly at [email protected].
