{"id":1218,"date":"2023-09-19T20:22:45","date_gmt":"2023-09-19T20:22:45","guid":{"rendered":"https:\/\/pearliptv.com\/?page_id=1218"},"modified":"2026-08-17T00:44:39","modified_gmt":"2026-08-17T00:44:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pearliptv.com\/v6\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1218\" class=\"elementor elementor-1218\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3fa727 e-flex e-con-boxed e-con e-parent\" data-id=\"b3fa727\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5b8666 e-con-full e-flex e-con e-child\" data-id=\"f5b8666\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2160ffd elementor-widget-tablet__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2160ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637efca elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"637efca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What to expect if things don&#8217;t work out.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7125c58 e-con-full e-flex e-con e-child\" data-id=\"7125c58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d12e0f elementor-widget elementor-widget-text-editor\" data-id=\"7d12e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Pearliptv, we strive to ensure our customers are 100% satisfied with their streaming experience. We understand that technical hurdles can happen, and we are committed to working with you to resolve them.<br \/>Because we offer a comprehensive 24-hour free trial with unlimited access to all content, we encourage all customers to &#8220;try before you buy&#8221; to ensure our service meets your expectations and works with your home setup.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24bf6ec e-con-full e-flex e-con e-child\" data-id=\"24bf6ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-731a2e3 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"731a2e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Eligibility for a Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f61eef3 elementor-widget elementor-widget-text-editor\" data-id=\"f61eef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To be eligible for a refund, your request must meet the following criteria:<\/p><ul><li class=\"whitespace-normal break-words pl-2\">Request within 7 days of purchase<\/li><li class=\"whitespace-normal break-words pl-2\">You contacted support first and we couldn&#8217;t fix the issue<\/li><li class=\"whitespace-normal break-words pl-2\">The problem is on our end, not your internet or device<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed21f9f e-con-full e-flex e-con e-child\" data-id=\"ed21f9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a8632 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"26a8632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. When We Can't Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4329c85 elementor-widget elementor-widget-text-editor\" data-id=\"4329c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We cannot issue refunds in the following cases:<\/p><ul><li class=\"whitespace-normal break-words pl-2\">1-month plans (non-refundable)<\/li><li class=\"whitespace-normal break-words pl-2\">Renewals (by renewing, you confirmed the service works for you)<\/li><li class=\"whitespace-normal break-words pl-2\">Issues caused by slow internet, ISP blocking, or device problems<\/li><li class=\"whitespace-normal break-words pl-2\">Temporary channel changes (normal maintenance)<\/li><li class=\"whitespace-normal break-words pl-2\">Account suspended for using more devices than allowed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6518df e-con-full e-flex e-con e-child\" data-id=\"e6518df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a24076e elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"a24076e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. How Refunds Work<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b46af7d elementor-widget elementor-widget-text-editor\" data-id=\"b46af7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"whitespace-normal break-words pl-2\">Payment processing fees are deducted from the refund amount<\/li><li class=\"whitespace-normal break-words pl-2\">Crypto refunds are based on USD value at time of refund<\/li><li class=\"whitespace-normal break-words pl-2\">Refunds take 5-10 business days to appear in your account<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c12ac3c e-con-full e-flex e-con e-child\" data-id=\"c12ac3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b713b elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"44b713b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. How to Request\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a79480a elementor-widget elementor-widget-text-editor\" data-id=\"a79480a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@pearliptv.com\"><span style=\"color: #000814;\">contact@pearliptv.com<\/span><\/a> or WhatsApp<\/li><li class=\"whitespace-normal break-words pl-2\">Let our team investigate the issue<\/li><li class=\"whitespace-normal break-words pl-2\">If it&#8217;s a problem we can&#8217;t fix, we&#8217;ll approve your refund<\/li><\/ol><p>\u00a0<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Note:<\/strong> By purchasing, you agree to this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy What to expect if things don&#8217;t work out. At Pearliptv, we strive to ensure our customers are 100% satisfied with their streaming experience. We understand that technical hurdles can happen, and we are committed to working with you to resolve them.Because we offer a comprehensive 24-hour free trial with unlimited access to all [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1218","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/pages\/1218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/comments?post=1218"}],"version-history":[{"count":15,"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/pages\/1218\/revisions"}],"predecessor-version":[{"id":24624,"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/pages\/1218\/revisions\/24624"}],"wp:attachment":[{"href":"https:\/\/pearliptv.com\/v6\/wp-json\/wp\/v2\/media?parent=1218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}